At Complete Shipping Solutions we believe in investing in our team, who will in turn invest in your business. We value integrity, communication, and accountability. We are the creators of solutions and experts in the industry. Our people and partners are the true heart of our business. We care deeply about the work we do and know that together, the possibilities are endless.
Since opening our doors in 2010, Complete Shipping Solutions has been an all-in-one solutions provider for our customer’s shipping, warehousing, 3PL logistics and e-commerce needs. Our team is passionate, driven, and dedicated to helping companies grow by finding solutions to simplify their logistics.
As we continue to grow, we’re looking for people who can responsibly execute on their promises with effort and integrity. If you’re reliable, want to work with a passionate team committed to exceeding our customers’ expectations, and have a customer-first mentality, we’d love to hear from you!
WHAT FUELS US:
The beautiful thing about logistics (yes, we said it) is that there are no two days the same. We come to work every day to solve challenges and are greeted with new opportunities. We work together and bring unique perspectives to the table that allow us to craft individual solutions for each of our clients to achieve a stronger position within their industry.
THE VALUES THAT GUIDE US:
- PARTNERSHIP: We develop collaborative relationships that create sustainable value.
- CAN-DO ATTITUDE: We’re confident and willing to accept new tasks or challenges with enthusiasm.
- ACCOUNTABILITY: See it, own it, do it.
- CUSTOMER EXPERIENCE: We’re empathetic to our customers needs and are committed to finding lasting solutions.
- TEAM: We work as a team and win as a team. We value and support each other to achieve our common goals.
THE PERKS:
- Competitive compensation
- Career growth
- Medical & dental benefits
- Onsite gym
- Wellness programs that include jiu jitsu, boxing, and HIIT boot camp classes
- Positive working environment and culture
- Fun team-building events throughout the year
SALES ACCOUNT MANAGER
Do you thrive in a fast-paced environment that is rooted in connection and relationships? Are you excited about developing strategies for growth in an ever-changing industry? If so, we have the perfect position for you.
Complete Shipping Solutions is seeking a self-motivated, experienced professional with strong interpersonal skills to serve as a liaison between Complete Shipping Solutions and our clients. The successful candidate will be responsible for managing long-term relationships, overseeing the sales process, and handling client inquiries. This position reports to the Director of Sales & Marketing and acts as a point of contact for the company.
To excel in this position, you must be able to present our proprietary technology SMARTT shipping in a compelling way to prospective clients that eventually leads to their onboarding. You’ll need to be a whiz at answering questions about our services and be able to collaborate with our team to provide solutions to our clients. You can handle multiple tasks simultaneously, think critically and provide exceptional customer service. Problem solving, leadership and a naturally strong business acumen are among the qualities you possess.
Responsibilities
- Establish and maintain strong relationships with key accounts by providing an exceptional customer care experience
- Facilitate the entire sales process from lead generation and product demonstration to the onboarding of customer accounts to claims
- Provide sales and administrative support through various office duties such as answering the phone, making calls to customers, managing calendars and scheduling site tours
- Develop innovative sales strategies for sourcing prospects and overall company growth measured by the amount of SMARTT shipping demonstrations completed and converted into customers
- Take responsibility and initiative for acquiring internal company knowledge, industry trends, world economics as well as personal growth and development (books, seminars, workshops)
- Build, implement and report on the status of a yearly plan broken into quarters based on a quota provided by Director of Sales & Marketing which includes following up on inactive accounts
- Create and develop proposals that accurately reflect the services requested which includes content development, costing and research
- Conduct market research that to inform which niche markets will be the focus of sales initiatives each quarter
- Qualify leads, track progress, and maintain data in company ERP software (Netsuite)
Reporting to the Director of Sales & Marketing
- Weekly funnel reports
- Monthly and quarterly scorecard reports
Requirements
- 2 + years of Sales Experience
- Valid Driver’s License and Vehicle
- Exceptional Written and Verbal Communication
- Working Knowledge of Microsoft, PowerPoint, Excel & Word
- Ability to work under pressure, meet tight deadlines, and thrive in a fast-paced and high-pressure environment.
- Ability to be a positive and constructive liaison with all other department members
- Ability to be a team player with a high level of dedication and maintain a positive and professional attitude with everyone
Assets
- Bilingual
- Industry knowledge in logistics, warehousing, supply chain and transportation
- Degree or diploma in business administration or its equivalent
- Marketing and communications experience
- Netsuite ERP system experience
JOB TYPE
Full-time, Permanent
LANGUAGE
WORK REMOTELY
WAREHOUSE SPECIALIST
We are currently looking to hire an experienced Warehouse Specialist to join our team. This team member will play a key role in strengthening the relationship between our company and our customers.
Warehouse Specialists are responsible for receiving and putting away products, picking orders, loading, and offloading carriers, assisting customers, and following management’s disposition. All equipment must be operated in a safe and disciplined manner. A Warehouse Specialist must also greet all visitors and customers with a positive attitude. CSS is built on great customer service.
Job Description
- Edmonton, AB
- This is a full-time permanent position, Monday to Friday
Your Roles and Responsibilities
- Pick items from specific warehouse locations to be processed and shipped.
- Organize stock within the warehouse and properly store goods in their designated location.
- Maintain accurate records of products that have been stocked and provide management with an accurate representation of all goods shipped and received.
- Verify all incoming shipments to be accurate by comparing the invoice to the order and ensuring all goods are in excellent condition.
- Properly pack items to be shipped according to company standards to ensure they arrive in excellent condition.
- Reliably retrieve items from within the warehouse to be processed and shipped.
You’ll need to have
- The ability to lift to 50 pounds, as many warehouse items are cumbersome and heavy.
- The ability to maintain a high level of physicality for prolonged periods and work primarily standing.
- Experience working in a fast-paced environment while maintaining attention to detail.
- Strong interpersonal skills, as working as a team is vital to maintaining an organized warehouse.
- A customer-first mentality to ensure a positive customer experience by shipping items to a high standard.
- A solutions oriented mindset.
Your Skills & Experience
- Warehouse experience would be an asset.
- Experience operating warehouse equipment would be an asset.
- Understanding of warehouse operations would be an asset.
Deadline: Open
CUSTOMER CARE SPECIALIST
The Customer Care Specialist is responsible for addressing and resolving customer concerns and inquiries in a timely, respectful manner. As our customers and carriers usually contact this team first, all members must have significant knowledge of our organization to perform their duties effectively. Additionally, this team looks after the quoting, dispatching, and tracking of all our freight.
Job Description
- Edmonton, AB
- This is a full-time permanent position, Monday to Friday
Your Roles and Responsibilities
- Deliver exceptional customer service to our customers and carriers.
- Build and maintain relationships with our carrier partners.
- Communicate with carriers to ensure on-time deliveries.
- Track and trace customers’ freight.
- Schedule customer’s freight.
- Supporting customers in setting up shipments through CSS SMARTT Shipping.
- Answer customer inquiries via phone, email, and online support.
- Quote shipment requests from customers, including domestic, international, and overseas.
- Negotiate rates with carriers.
You’ll need to have
- High level of care and customer service experience required.
- Exceptional written and verbal communication skills.
- Outstanding typing skills.
- Working knowledge of Microsoft Office, with proficiency in MS Outlook.
- Impeccable attention to detail.
- Strong problem-solving, organizational, time-management, and administrative skills.
- Ability to be a positive and constructive liaison with our people, partner carriers, and customers.
- Ability to be a team player with a high level of dedication and maintain a positive and professional attitude with everyone.
- Ability to work under pressure, meet tight deadlines, and thrive in a fast-paced and high-pressure environment.
Your Skills & Experience
- Customer service: 2 years (preferred)
- Previous transportation and dispatch experience would be an asset.
Deadline: Open
Apply Today!
If you want to work with us, You can apply with your resume:
