New HelpDesk Ticketing System
Shipping and support from one, unified platform!
We designed a HelpDesk ticketing system on our propriety LTL shipping platform, CSS SMARTT Shipping Technology. This allows for a centralized, streamlined communication system that offers better visibility and transparency of communication for both our customers and our customer care team!
What does this mean for a shipper using CSS SMARTT Shipping?
Increased care and communication!
With our robust helpdesk ticketing system in place, our team is ready to respond to each inquiry. Support requests and responses will now be managed within the user’s CSS SMARTT Shipping account rather than by email.
Here’s an overview of what you can expect to see with the new HelpDesk ticketing system.
Centralized Support and Communication
Streamline communications with our customer care team in one easy-to-find spot.
Streamline Responses
View all ticket requests and replies from a single browser window.
Platform Notifications
As soon as new information is available, users will receive a notification on the shipping platform, with the option of receiving an email as well.
Our team of specialists is on hand, ready to respond to and resolve all requests as quickly as possible. Explore SMARTT HelpDesk now!
Need an easy-to-use, unified LTL Shipping Platform? Explore CSS SMARTT Shipping!
Click here to Start Shipping with SMARTT today.
Merlin Bond
July 28, 2022 at 1:17 pm
It would be helpful if when the help received tag comes into sight mid order. It can be responded to without losing everything on a shipment order being worked on. Should be able to respond to order which was waiting for help and then continue working on processing interrupted order. Quite frustrating if you have entered many details but lose all because of needing to react to response in urgent ship orders.
August 9, 2022 at 11:19 am
Hi Merlin,
Your insight into this challenge is greatly appreciated. We did not intend to make this oversight. We will fix that issue by having the ticket link open in a new tab instead of forcing the user out of their current working tab. This will prevent any loss of work.
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