Under each pricing there is a blue “View All Services” link – click the link to open a window of various service levels and options offered by the selected courier where you can make appropriate selections and process the shipment for completion or saving as per regular shipment flow. If the service you are inquiring about is not visible, prompt a “Special Request” and submit your inquiry. Our logistics dept will further assist. Courier offers multiple delivery times available to meet your service level needs, detailed, in-transit tracking.
The most common reason courier pricing does not display for shipment inquiries is that courier pricing will only return for shipments weighing or rating as under 300 lbs. The second most common reason is that the origin or destination postal code as entered is invalid and it usually only takes an internet search to verify you have the correct postal codes. The carrier’s site could also be undergoing maintenance or experiencing technical errors. For any questions, please contact your CSS representative.
Click on the history tab and find the appropriate shipment in the list of completed shipments. One-click buttons are located on the right side to View the shipment, Edit it, Cancel it or Reprint its documents. To change a shipment, click the Edit button, make the necessary changes, and go through the normal flow to either Complete the shipment or save the shipment. The shipment you changed will be updated with your edits, essentially cancelling the original one and replaced by the edit one. Edited shipments will have an “A” after the bill of lading number, meaning it has been Adjusted. If a change is required next business day, you will have to contact your CSS representative, they will make the necessary adjustments.
We have a team that works on these requests and our response times can vary from 15 minutes to a few hours depending on the depth and details required of the shipment. Our team will check several options ensuring the service and the pricing is in order. It is also important to specify if you are just quoting or if the shipment is moving ASAP, our team will then prioritize the request.
The is a robust system that can encompass ALL shipments going throughout North America and internationally. From Courier, Full Load, Less Than Truckload to Flat Deck, You can ship out bound Prepaid, Collect , Third Party and Carrier billing you directly.
There can be unlimited people in a company that can be on at once.
Your data is secure and encrypted using SSL (Secure Sockets Layer). This is the same level of encryption used by leading banks and government agencies. Your documents are also stored and encrypted at rest using AES – 256 bit encryption at our data centre in Denver, CO and are protected by malware detection programs, virus protections and daily backups. CSS does collect information about every shipment tendered to us so that we can provide our customers with the transportation and information services necessary to make shipping convenient, and bill our customers accurately for the products and services we provide.
Your data is secure using SSL (Secure Sockets Layer) and encrypted at rest using AES – 256 bit encryption at our data centre in Denver, CO and is protected by malware detection programs, virus protections and daily backups. For more information and support on our shipping software, view our how-to videos.