Job Posting – Customer Care
Customer Care Specialist
Job Duties
- Deliver exceptional customer service to our customers and carriers.
- Build and maintain relationships with our carrier partners.
- Communicate with carriers to ensure on-time deliveries.
- Track and trace customers’ freight.
- Schedule customer’s freight.
- Assisting customers set up shipments In Smartt Shipping.
- Answer customers’ Inquiries via phone, email, and online support.
- Quote shipment requests from customers.
- Including domestic, International, and overseas.
- Negotiate rates with carriers.
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Interface
- Engage in meetings.
- Staff development
- Bring forth ideas/growth/new opportunities.
- Critical thinking
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Skills and Behaviours
- Organization
- Critical thinking
- Shared Vision
- Adaptability
- Clear Communication Skills
- Discipline/Driven
- Patience
- Effective listening
- Time management
- Multitasking
- Motivate and Inspire
- Empathy
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Apply Today
Email a copy of your resume to careers@completeshipping.ca
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