Job Posting – Sales Account Manager

Sales Account Manager

Elevate your career as a Sales Account Manager with Complete Shipping Solutions, a trailblazer in the industry. We’re seeking a results-driven professional to champion our dynamic team, focusing on both expanding new territories and nurturing existing accounts. As a key player, you’ll be at the forefront of our growth strategy, leveraging your expertise to forge meaningful client relationships and drive revenue. If you’re passionate about logistics, possess a proven track record in sales, and thrive on the challenge of balancing business expansion with exceptional account management, CSS welcomes you to be part of our success story. Join us and embark on a journey where your strategic acumen and client-centric approach will shape the future of logistics solutions.

Job Duties

Establish and maintain strong relationships with key accounts (assigned or unassigned) by providing an exceptional customer care experience, maintaining good report and taking a vested interest in their business.
Facilitate the entire sales process from lead generation and product demonstration to the onboarding of customer accounts to claims, which involves making sure that the customer is provided with support in their transition to the Customer Care team for their day-to-day activities.
Build, implement and report on the status of a yearly plan broken into monthly targets based on a quota provided by Director of Sales & Marketing which includes following up on inactive accounts.
Develop innovative sales strategies for sourcing prospects and overall company growth measured by the amount of SMARTT shipping demonstrations completed and converted into customers.
Conduct market research to inform which niche markets will be the focus of sales initiatives each quarter, which will be responsible for building your pipeline.
Create and develop proposals that accurately reflect the services requested which includes content development, costing and research.
Build a pipeline for prospective clients which includes continuously cold calling, approaching warm leads, utilizing own network.
Qualify leads, track progress of account applications, and maintain data in company ERP software (NetSuite).
Handle difficult conversations which may involve assisting Accounts Receivable with the collection of overdue invoices or Customer Care with an unfavourable outcome.
Take responsibility and initiative for acquiring internal company knowledge (SMARTT Shipping, NetSuite, WMS), industry trends, world economics as well as personal growth and development (books, seminars, workshops).
Collaborate with our Claims department on lowering clients with high percentage of claims and our Marketing department on sales collateral.
Occasionally attend out of office and after-hours networking events, which may also include entertaining clients (dinners, fundraisers, hockey games, etc.)
Provide sales and administrative support through various office duties such as answering the phone, making calls to customers, managing calendars and scheduling site tours. Ad hoc responsibilities that you may be asked to perform outside of the listed job duties within reason.
As our business evolves and the industry changes, we must also adapt and may require alterations to the responsibilities that have been set forth in this job duties list. The new responsibilities would be reflected accordingly to ensure that the Account Manager can still meet the targets they have been set out to meet and exceed.