Today I will be showing you how to file a claim on our platform, SMARTT Shipping.
Once you are in your SMARTT Shipping account, you will want to navigate over to your History tab.
Here, you can search for the shipment that you are going to be filing a claim for.
Once you find the correct shipment, you can click on the Bill of Lading number.
This will prompt you with a popup that asks you what you are looking for help with.
For claims you can select “Claims Form”
Another pop-up will then appear advising you to verify the information on your claims form before submitting it.
You can begin completing this form by ensuring all the auto-inputted information is accurate.
Then you can move on to inputting the description of the damaged or missing goods.
Next, please establish whether these goods are new or old
and here you can indicate the reason that you are filing this claim and the claim type.
Please pick the option that best describes the reason for your claim.
and the type of claim that you are filing.
Once you select the claim type, you will be able to input the value of a repair, allowance or replacement for these goods.
Next, you can input the Total Claim Amount.
If this total claim amount is in US Currency, be sure to select that here.
You may now fill in as many details as you have regarding how the claim amount is determined.
Following that, you can upload all of your supporting documents.
These documents are essential, in order to increase the probability of your claim being approved.
Once you have uploaded your documents and submitted your claim, you can check on the status by hovering over the Contact Us or Help tab and selecting “View Tickets”
If you have any unread updates regarding your claim, you will be able to see those notifications here.
You can see if your claim has been closed or not here as well.
To view your claim details in full, you may select “View” and all of the information regarding your claim will appear.
Thank you for watching. Be sure to check out our other SMARTT Shipping video tutorials to learn more or contact us today to book a free demo.
